Cancellation requests should be made as soon as possible after an order is placed. We assess each request based on its order status, stock allocation and dispatch progress. A cancellation is confirmed only when AUTO DEPOT confirms it in writing.
1. How to request cancellation
Email autodepotsb@outlook.com promptly with your order number, purchaser name and contact details. Your request is not accepted unless AUTO DEPOT confirms it in writing.
2. Orders not yet dispatched
Where an order has not been dispatched or committed to a supplier, we will review the request. If it is accepted, we will cancel the order and arrange any applicable refund using the original payment method, unless another lawful arrangement is agreed.
3. Orders already processed or dispatched
Cancellation may not be possible once an order has been processed, allocated, customised, ordered from a supplier or dispatched. Where relevant, we will explain the available options, including those under the Refund, Return and Exchange Policy.
4. Changes to orders
Any change to product, quantity or delivery address depends on stock, pricing, courier and processing status. We cannot guarantee a change after an order has been accepted.
5. Statutory rights
This policy does not exclude rights or remedies that cannot lawfully be excluded under Malaysian law, including applicable rights under the Consumer Protection Act 1999.
6. Contact
Email autodepotsb@outlook.com or visit G-05, Jalan Harbour Place, Ocean View Residences, Bagan Dalam, 12100 Butterworth, Pulau Pinang, Monday to Friday, 9:00 AM to 6:00 PM.